Frequently Asked Questions

The maximum number of candidates per course is up to 3 candidates per instructor.

This limit ensures that each trainee gets sufficient hands-on practice and instructor supervision.

No, a forklift certificate does not technically expire. However, it is recommended that operators take a refresher course every 3 to 5 years to stay up to date with best practices and safety regulations.

Employers may also require refresher training sooner if:

• – You’ve had an accident or near-miss.
• – You haven’t operated a forklift for a long time.
• – A supervisor notices unsafe operation.

If you’re unsure whether you need a refresher contact us to discuss more information.

• Self-Sponsored Candidates: You can request a copy of your certification by emailing us at info@fcsafety.co.uk.
• Employer-Sponsored Candidates: If your course was paid for by your employer, please contact them directly. We require their authorisation before releasing a copy of the certification to you.
• Fees: A minimum administration fee applies to all certification copy requests.

Yes, you do not need to have a driving license to operate a forklift. You will, however, require novice forklift operation training to ensure you comply with safe working practices.

Yes, we provide training at our premises.
We have two sites for different types of training:

• Health & Safety Training is conducted at:
  First Class Safety, Swift House, Cosford Lane, Rugby, CV21 1QN
• MHE (Manual Handling Equipment) Training takes place at:
  First Class Safety, 62 Somers Road, Rugby, CV22 7DH

Refresher courses are recommended every three to five years.

The Independent Training Standards Scheme & Register (ITSSAR) is a professional membership and accrediting body for training organisations offering workplace transport training. It sets the industry standard for training delivery, ensuring that courses are conducted safely, effectively, and in compliance with Health and Safety Executive (HSE) regulations.

ITSSAR works closely with training providers, employers, and employees to provide high-quality, accredited courses to ensure workers are properly trained to operate workplace transport equipment safely and efficiently.

It is a UK-based organisation that offers training and certification services for drivers and operators within the road transport sector, particularly focusing on forklift operators and other material handling equipment.

RTITB provides accredited training programs, ensuring that operators are well-prepared and compliant with industry safety standards and regulations. Their certifications are recognized across many sectors, helping to improve workplace safety and operational efficiency.

In summary, RTITB is a body that sets and maintains standards for professional training in the transport and logistics industry, including the safe operation of various vehicles and equipment.

Yes, here at First Class Safety we currently offer online options for all of our IOSH courses. Our online IOSH courses are held over Microsoft Teams. For all other courses we recommend face-to-face training to ensure practical elements are completed thoroughly and to promote collaboration and interaction.

Here at First Class Safety we provide MHE conversion courses. However, conversions are dependent on the truck you’re converting from and to. We recommend you contact our administration team on info@fcsafety.co.uk for more information.

We recommend you bring warm, comfortable clothing, a high visibility vest or jacket and steel toecap safety shoes which will be required to be worn on each day. Ensuring you have the right attire will help keep you safe and comfortable throughout the course.

We require the following for training on customer’s site.

1. A training room allocated for the full length of the course.
2. Wall space for a projector or a television with a HDMI connection.
3. Sufficient space for the practical elements of our health and safety training courses.
4. Warehouse space assigned for MHE training with space big enough to set up a chicane and empty pallets to build two stacks.
5. A truck that is allocated for the training on the training days that is fully charged with LOLER certificates that are up to date.
6. Pre use check sheets.

If you are unable to meet these requirements at your site. Please contact the Administration Team to discuss training arrangements at our First Class Safety Training Academy.

At First Class Safety Training, our in-house training follows the Approved Code of Practice (ACOP). Upon successful completion, we issue an in-house certificate.

For those completing our accredited training, certification is verified by an external awarding body to ensure industry-recognised standards.

The best way to register for one of our courses is by emailing us at info@fcsafety.co.uk. This allows us to send you all the necessary information in a streamlined manner, ensuring a smooth registration process.

Alternatively, we are happy to discuss any training requirements over the phone if you prefer. Simply give us a call, and we’ll assist you with your course selection and registration.

You can conveniently pay for your course online via our booking system, which is quick and secure. Alternatively, we also accept payments through Stripe or via BACS transfer for those who prefer bank transfers.

Please be aware that Stripe charges a transaction fee for their services.

Please note that we do not accept payments over the phone.

If you need assistance with payment, feel free to contact us, and we’ll be happy to help.

Yes, upon successful completion of the course, you will receive a certificate of completion or an official qualification depending on the course. Our certifications are widely recognised in the industry.

In our effort to be more environmentally conscious and streamline our processes, we are going paperless. Upon successful completion of your course, you will receive your certificate via email in PDF format. This ensures quicker delivery, reduces paper waste, and allows you to easily store and access your certification digitally.

If you require a physical copy for any reason, please let us know, and we can discuss alternatives.

Forklift training is a certified program designed to teach individuals the safe and proper operation of forklift trucks. This training helps workers understand how to handle equipment safely, follow legal requirements, and reduce the risk of accidents in the workplace.

In the UK, forklift operators must be trained and certified under Lifting Operations and Lifting Equipment Regulations (LOLER) and Provision and Use of Work Equipment Regulations (PUWER). Employers must ensure that operators have received formal training and are competent to operate forklifts safely.

To become a certified forklift operator, you must complete both the theory and practical portions of forklift training. After successfully completing the course and demonstrating competency in operating the forklift, you will receive a forklift operator certification.

For more information contact our friendly team on info@fcsafety.co.uk

Booking forklift training with us is easy! Simply email us at info@fcsafety.co.uk or use our online booking system to select the course that fits your needs. Our team will confirm your booking and provide all necessary details.

Explore our upcoming open course training events and easily reserve your spot through our website.

If you’re looking for a specific course that isn’t listed on our events page or if the course you’re interested in isn’t scheduled for your preferred date, please feel free to contact us directly at info@fcsafety.co.uk.

Remember, we can arrange additional course dates to suit your needs or even organise private courses tailored exclusively for your team.

No, you do not have to attend a public course. We offer flexible training options, including private and on-site training tailored to your needs. If you prefer not to attend a public course, we can arrange for private sessions at your workplace or you can attend a course with yourself and the trainer only. We can accommodate specific training requirements for your team or individual needs.

Feel free to contact us to discuss the best training option for you!

Yes, we are committed to making our training courses accessible to all learners. If you have a disability or specific learning needs, please let us know in advance, and we will do our best to accommodate you. We can adjust training materials, provide extra support, or make necessary arrangements to ensure you receive a positive and inclusive learning experience.

Yes, our training facilities are designed to be accessible to people with physical disabilities. This includes wheelchair access, accessible toilets, and parking spaces. If you have specific accessibility needs, please let us know in advance so we can ensure everything is in place for your comfort and convenience.

No, we do not provide lunch. However, we offer light refreshments such as tea, coffee, and snacks throughout the day. Our training academies are conveniently located in areas where you can easily purchase food from local stores and food vans. Additionally, we have facilities available for you to store food and heat meals if needed.

If you prefer, we are also able to arrange catering requirements at an additional charge. Please contact us in advance to discuss your specific catering needs.

 

Yes, the minimum age to become a forklift operator is 18 years old. This is due to health and safety regulations and the physical demands of operating heavy machinery. Additionally, operators under the age of 18 are not legally allowed to operate forklifts in the UK for safety reasons.

If you meet the age requirement, you can begin forklift training and certification with us. Please contact us if you have any further questions about the training process!

If you already hold a foreign forklift certificate, you may still be eligible to attend one of our courses, depending on the type of certification you have. In many cases, we can offer refresher training or a conversion course to ensure your certification meets the UK standards and complies with local regulations.

Please contact us with details of your existing certification, and we will guide you through the process and determine the best training option for you.

If you do not pass the assessment, we will provide additional support to help you improve your skills. You may need to retake part of the training or take a full refresher course, depending on the situation. Our goal is to ensure all learners become competent and safe forklift operators.

Yes, forklift training is an essential part of onboarding new employees who will be operating forklifts. We provide training tailored to new hires, ensuring they are fully competent and confident in operating the equipment safely and efficiently.

If you miss a session, please contact us as soon as possible. We may be able to offer a catch-up session or reschedule your training, depending on availability.

The NEBOSH General National Certificate is a globally recognised qualification in occupational health and safety. It is designed to provide professionals with the knowledge and skills to manage workplace health and safety effectively. This qualification is suitable for those starting or developing their career in health and safety and is often required for safety roles in various industries.

The NEBOSH NGC is ideal for:

• Health and safety professionals looking to enhance their knowledge.
• Managers, supervisors, and employees with health and safety responsibilities.
• Anyone who wants to pursue a career in occupational health and safety.

This qualification is highly beneficial for those seeking a formal qualification in health and safety and is often required by employers for safety roles.

There are no formal entry requirements for the NEBOSH General National Certificate. However, a basic understanding of health and safety in the workplace will be beneficial. The course is designed to be accessible to those without prior health and safety experience.

Our courses are designed to be accessible to individuals with a basic understanding of English. If you’re comfortable with reading, writing, and speaking basic English, you should be able to follow the course material. For learners who may need extra help, we offer additional support to make sure you fully understand the content.

If you don’t understand something during the training, please don’t hesitate to ask for clarification. Our instructors are trained to provide additional explanations and simplify complex terms to help you grasp the concepts. We also offer one-on-one support if needed.

Yes, we offer on-site parking at our training academy in Rugby for all attendees. Please follow the signage and park in the designated areas to ensure smooth access. There is also on-site parking at our training academy in Somers Road for all attendees, for more information on parking at Somers Road please contact our friendly admin team on info@fcsaferty.co.uk